SHIPPING AND RETURNS
BANX SHIPPING POLICY
Orders received will be dispatched within 3-5 business days pending credit verification.
During peak times there may be slight delivery delays however if you do not receive your order in the timeframe specified, please contact us via email us at email@example.com
RATES - DOMESTIC DELIVERY (AUSTRALIA)
For all domestic orders, postage fees are calculated at checkout. Domestic orders will be sent out using Australia Post via the eParcel Express Post network. Express Post guarantees next business day delivery for all metropolitan areas in Australia. For regional areas, delivery will take between 2-3 business days. Your signature may be requested upon delivery. A tracking number will be provided, however you will need to contact Customer Service to obtain further tracking information.
With our free Pickup service, you can order your shopping online and pick it up from us at a time that suits you. A confirmation email or SMS will be sent when your order is ready.
RATES - INTERNATIONAL DELIVERY
For all international orders, postage fees are calculated at checkout. International orders will be sent out using Australia Post via the eParcel Express Post network.
Delivery of your order may take 5-10 business days. A tracking number will be provided, however you will need to contact Customer Service to obtain further tracking information.
Orders will be shipped within 3-5 business days pending credit verification.
If you do not receive your order in the timeframe specified, please contact us on via email at firstname.lastname@example.org
INTERNATIONAL CUSTOMS DUTIES
You may be responsible for import and/or customs duties on your order and will be responsible for paying these duties to release your order from customs upon arrival. When ordering from BANX, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of Australia may be subject to import taxes, customs duties and fees levied by the destination country.
The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
For any further questions email email@example.com
You will be sent a Shipping Notification with a tracking number via email once your order has been dispatched. You will then be able to track the status of your delivery with the link provided in the email.
BANX RETURNS & EXCHANGES POLICY
Please choose carefully as we do not accept exchanges or refunds on sale items unless faulty. We do not accept exchanges or refunds for change of mind.
Refunds will only be given if there is an apparent manufacturing fault. We will review this on a case-by-case basis and we hold the right to refuse a return if the reasons are unsatisfactory. Refunds will be credited to the customer via original method of payment (eg. Credit Card, PayPal).
Exchanges can only be accepted within 14 days of purchase. We only accept exchanges on items that are still in original resalable condition and in original packaging. All items must remain in brand new condition, tagged, unwashed, and unworn. This does not affect and is in addition to your statutory rights as a consumer.
We are not responsible for the return shipping cost of items, unless items are faulty.
Prior to a return please contact us on firstname.lastname@example.org to obtain a return authorisation.
HOW DO I RETURN AN ITEM?
IN-STORE: Visit us within 7 days of receiving your order and we will assist you with an exchange, refund or credit note.
VIA POST: Please contact us at email@example.com within 7 days of receiving your order providing your order number and brief explanation of your return/exchange. We are not responsible for the return shipping cost of items, unless items are faulty. All items are to be returned within 7 days. Items received after the 7-day time frame will be assessed at our discretion.
For security and peace of mind, we recommend that you use an insured registered post as we are not liable for any lost returned items.
Please send your returned goods to:
T36.1 Raine Square
300 Murray Street
I HAVE RETURNED AN ITEM WHAT HAPPENS NEXT?
Once your returns package has been accepted, you will either receive your new item (for exchange), or a refund on the cost at purchase (excluding any shipping cost) directly to the credit card from your original transaction. An email will be sent to you confirming your refund/exchange. For any questions regarding the return/exchange process, please email us at firstname.lastname@example.org